Question 1

Who can I contact if I have any queries?

Accepted Answer

If you have any general questions about LaboRent, the product portfolio or the subscription, you are welcome to contact us by e-mail or telephone. You can find the contact details under the Contact menu tab.

Question 2

Who can I contact in the event of a service case?

Accepted Answer

If you have specific queries about the manufacturers or would like to report a service case, please contact emilie.roche-miller@weiss-technik.com

Question 3

How the LaboRent rental works?

Accepted Answer

The LaboRent subscription is very simple. Select one of the products in our product portfolio that you would like to use. Then decide which model you need and for how long you would like to use it. Once you have configured your individual subscription, you can simply finalize the subscription. You will receive the device and can start using it.

Question 4

Why rent instead of buying?

Accepted Answer

Rental offers a number of advantages over the classic purchase. You can use the device exactly when you actually need it, e.g. during order peaks or unplanned research projects. This saves you the high investment costs of laboratory equipment and our all-round carefree package leaves you free to concentrate on your actual work in the laboratory.

Question 5

What is the difference between classic leasing and renting?

Accepted Answer

The difference between our renting our devices and a classic lease lies in the services already included. With a subscription, you have an all-round carefree package. This means you can use the device to its full extent and have your head free. We take care of the service.

Question 6

Can I buy the device after the rental period has expired?

Accepted Answer

Of course, you can also purchase the device after cancelling the rental agreement. Please note that the services will be cancelled after the purchase. The amount of the device will then be charged anew and pro rata.

Question 7

Which appliances can I rent from you?

Accepted Answer

You will find laboratory equipment such as constant climate chambers, ovens and shock cabinets in our product categories. Please do not hesitate to contact us if you have any individual enquiries.

Question 8

Are the devices new or used?

Accepted Answer

We offer both new and used devices on a subscription basis. By reconditioning and calibrating the manufacturers, used appliances can also be compared with new appliances in terms of quality and functionality. By reusing used appliances, we aim to establish a sustainable appliance recycling economy.

Question 9

I can't find the right equipment for my application

Accepted Answer

If you cannot find a suitable device for your application or research project in our product portfolio, please let us know by e-mail. We will send you a customized offer.

Question 10

When and how will my device be delivered?

Accepted Answer

After you have requested a rental agreement from LaboRent, you will receive a response from our team on the same day. Due to current delivery problems, devices may not be delivered until a later date. You will receive all further information about availability, delivery time and delivery from our LaboRent team.

Question 11

How can I cancel my rental agreement?

Accepted Answer

If you no longer need your device, you can find the cancellation conditions in the GTCs or the rental contracts sent to you.

Question 12

How is the device returned?

Accepted Answer

If you no longer require the appliance, you can simply contact us. We will then coordinate the return transport of the appliance to the manufacturer.

FAQs – FAQs- Find answers and further information on the Laborent equipment range

General questions